Shipping policy

SHIPPING POLICY

Order Processing
All orders are processed within 72 hours of purchase. In most cases, orders ship out faster than that — we just want to give ourselves a little breathing room in case of high order volume or unexpected delays. Orders are not shipped or delivered on weekends or holidays.

If we're experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout, based on the weight of your order and your shipping destination.

We ship via UPS, USPS, and FedEx. You'll be able to choose your preferred carrier and shipping speed at checkout, and estimated delivery times will be shown before you complete your purchase.

International Shipping
We currently ship to most countries worldwide. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Delivery times for international orders may vary due to customs processing and are outside of our control.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number(s). You can use this number to track your package's progress directly with the carrier.

Damages
If your order arrives damaged, please reach out to us at info@gratitudechicago.com and let us know. Include your order number and photos of the damaged item and packaging if possible, and we'll review your case and work with you to make it right.

Questions
If you have any questions about your shipment, please contact us at info@gratitudechicago.com.